Frequently Asked Questions
Everything you need to know about your RitKeep fitness journey and equipment.
What is the standard shipping time for heavy gym equipment?
Due to the size and weight of our strength training equipment, orders typically process within 2-3 business days. Domestic shipping usually takes 5-10 business days via specialized freight or ground carriers.
Do you offer a warranty on RitKeep power racks and benches?
Yes, all RitKeep structural frames are covered by a 2-year limited warranty. Moving parts and upholstery are covered for 6 months against manufacturing defects to ensure your home gym stays in peak condition.
What is your return policy for fitness gear?
We offer a 30-day return policy. Items must be in their original packaging and unassembled. Please note that due to the nature of heavy equipment, return shipping fees may apply unless the product arrived damaged.
Can I track my freight shipment in real-time?
Once your order leaves our warehouse, you will receive a tracking number via email. For large freight items, the carrier will typically call you to schedule a specific delivery window.
Are your weight plates and bars Olympic standard size?
Yes, our bars and plates are designed to meet standard Olympic specifications with a 2-inch (50mm) sleeve diameter, ensuring compatibility with most professional-grade gym accessories.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through partners like Affirm and Klarna to help you build your gym now and pay later.